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Privacy Policy

Mekara Aesthetics is committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store, and safeguard your data when you interact with our clinic and website.

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1. Information We Collect

We may collect the following types of personal data:

  • Contact details (name, email, phone number, address)

  • Date of birth (for age-appropriate treatments)

  • Medical history and health information (to ensure treatment suitability and safety)

  • Payment details (processed securely via third-party providers)

  • Website usage data (via cookies and analytics tools)

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2. How We Use Your Information

Your information is used to:

  • Book and manage appointments

  • Carry out treatments safely and effectively

  • Maintain medical records as required by law

  • Process payments and invoices

  • Send appointment reminders, updates, and relevant communications (if you’ve opted in)

  • Improve our services and website experience

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3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – where you have given clear permission (e.g. for marketing emails).

  • Contract – where processing is necessary to provide a treatment or service.

  • Legal obligation – to comply with healthcare and financial record-keeping regulations.

  • Legitimate interests – to improve services and maintain client relationships.

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4. How We Store Your Data

  • All data is stored securely within our booking and medical record systems.

  • We retain medical and treatment records for the period required by law (typically 7 years).

  • Data is only accessible to authorised staff and medical prescribers involved in your care.

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5. Sharing Your Information

We do not sell your personal data. Your information may be shared only with:

  • Qualified medical prescribers involved in your treatment

  • Payment processing providers

  • Regulatory bodies if legally required

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6. Marketing Communications

You may opt in to receive updates about treatments, offers, and news. You can unsubscribe at any time by following the link in our emails or contacting us directly.

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7. Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (where legally possible)

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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